Tag: listening

listening for diversity

Listening for Diversity – share your tips with visual practitioners

Visual practitioners, what techniques do you use to Listen for Diversity?
Do you have a tip about how you work? Interested in seeing one of your tips spread wider?

Take this 2-question survey!

listening for diversity

I’m hosting a session called Listening for Diversity at the 2017 International Forum of Visual Practitioners conference this June. I’m excited to hear from as many graphic recorders and graphic facilitators as possible about this topic – so if you are not headed to IFVP 2017 I also want to hear your tips.

You’re invited to participate in three ways:

  1. Spend 5 – 10 minutes on this survey (click the link)
  2. Be interviewed in a short video (1-2 minutes – click the link to sign up)
  3. Participate in a 10-12 person fishbowl discussion about diversity during the workshop, or NOMINATE someone (click the link to sign up)

I’ll compile everyone’s contributions and share them back to the field afterwards. You’ll get to hear what other practitioners are doing, and what is the learning edge for what is coming next. Answers will be edited for length.

Thanks again, and any questions can come to me at sam@drawingchange.com. Survey closes May 8th.

Take the 2-question survey

graphic facilitation drawing with diversity picture of sam bradd holding up a post it note with an iceberg on it Not ready to click to the survey yet? need to know more?

Picture an iceberg – what we draw is only what’s on the surface. We can support diversity in our drawings, and there’s also an opportunity to go even deeper.

I’m curious about questions/ideas such as:
– “When I find myself in an unfamiliar context, I get ready and find resources to help me by…”
– “I didn’t know how to draw xyz, and I learned that drawing xyz this way is important because …”
– “The power of the pen is also about what is unsaid – and I listen for … ”
– “I am a member of this ______ group, and I wish other practitioners would draw ME as ….”
– “I mentor someone with lived experience to co-graphic record with me in specific communities. Has anyone else done this, and what did you notice?”

What’s the first thing that comes to mind? Will it help someone else? Share it here:

That’s right, here’s the 5 minute, 2-question survey!

Thanks in advance!

——

About me:

I’m Sam Bradd from Drawing Change. I’m interested in how reflection and diversity can help us deepen our work. In 2016 I launched and co-edited the book Drawn Together Through Visual Practice with Brandy Agerbeck, Kelvy Bird and Jennifer Shepherd, and I wrote about working with cultural safety while working with Indigenous communities. This year Jennifer Shepherd and I are launching a new (free!) tool about reflection. I’m a graphic facilitator based in Vancouver, Canada and collaborate with communities working towards a more just, inclusive, and diverse world.

Sophia Liang from Graphic Footprints and I are also teaching a pre-conference class called “Towards Mastery” at this year’s IFVP conference, for participants with at least 3+ years experience. Spots are filling up and you can sign up here: http://2017.ifvp.org/agenda/. See you there! master class - graphic facilitation class 2017 with IFVP

 

graphic recording, graphic facilitation, listening, process, sensemaking, teaching graphic recording skills, visual practitioner, vancouver

3 ways to listen with confidence as a graphic recorder

Graphic recording individual team journeys at the Enhanced Recovery Collaborative Outcomes Congress. graphic recording by sam bradd, vancouver canada
Graphic recording individual team journeys at the Enhanced Recovery Collaborative Outcomes Congress

If you’ve seen a graphic recorder in action, you might be curious how we listen and draw at the same time. And it’s a good question, because listening is more important than drawing in this job. At a recent event, I found myself listening with confidence in a new way — so I thought I’d share three listening tips I used. These graphic recordings aren’t the fanciest images – because I’m more excited to show you behind the scenes!

I was invited to scribe the Enhanced Recovery Collaborative Outcomes Congress in January. This day was the conclusion of a program run across British Columbia to improve surgery outcomes for patients. Each local group reported back on their challenges, successes, and where they were heading next. 

THE CHALLENGE

Graphic recording for the healthcare sector— usually with researchers and clinicians — can often mean swimming in a sea of PowerPoint. Sessions can often be a full day of 15-minute presentations each with 20 – 40 slides. (If you’re curious, the all-time record I’ve seen is 70 slides.) For a graphic recorder, it’s a firehose of information.

Listening trick #1: Listening for the setup

In the health sector the takeaway is always the last slide. It’s possibly the academic influence, but I’ve learned this is part of the health-listening pattern. So while I’m recording I’m listening for the setup. Whenever possible, it’s great to get key information from speakers ahead of time – but we all know this isn’t always possible. And speakers, you can help the visual practitioner by telling them before you step on stage what is your main findings or key takeaway, even if you don’t reveal it to the audience until the end.

Listening trick #2: Listening for images

At this event, for the first 30 seconds to first minute of each talk I didn’t draw, instead I just listened for a metaphor or shape. I used this to structure a streamlined version of the content. These weren’t images found in the powerpoint at all, and this can be a breakthrough.

I heard various images; Sometimes it was descriptive, like “overlapping roles.” Sometimes it was jargon, or a common phrase like “roadmap to success.” Others were a challenge — I heard concentric rings, a path, a mountain.

Sometimes a speaker will choose a metaphor for their opening slide – but before you commit the beautiful picture to the page, listen to discover if the speaker will use this throughout the talk.

graphic recording, graphic facilitation, listening, process, sensemaking, teaching graphic recording skills, visual practitioner, vancouver

Listening trick #3: Listening for difference

I deliberately chose to not draw the ERAS collaborative program itself, as we had covered that in other visuals. This engagement was celebrating each local program’s success, so I was listening for what made them unique. This “Listening for difference” is an example of how graphic recorders can ask our clients for the purpose of our listening. Together, you and your client can identify themes to guide your listening. Is it themes of innovation? Communication? Or in this case, what is unique.

What helped: Building familiarity

I’d been working with this team for about 6 months, so I had absorbed the acronyms and program arc. I was familiar with the alphabet soup. Specifically, in a separate studio project (set of digital posters, a sample below), I had interviewed each individual team about their work so I also had a preview of what topics would come up. We created a customized, digital poster for each work site, and then made a summary poster to wrap up the major themes. Teams saw their work reflected in unique, custom images.

Digital infographic journey mapping. Enhanced Recovery after Surgery Collaborative - Local Lessons Learned through a Provincial Surgical Quality Improvement Initiative
Enhanced Recovery after Surgery Collaborative – Local Lessons Learned through a Provincial Surgical Quality Improvement Initiative

This digital poster from the interview series went on to win an award in the storyboard category at the Quality Forum held by the BC Patient Safety and Quality Council.

A final element that supported listening and reflection: we created an interactive area (often called a knowledge wall) to show that the organization “was listening”, too.  

Interactive collaborative posters awaiting participant feedback
Knowledge wall awaiting participant feedback.

So the next time you are listening and drawing a session with a ‘firehose of information’, remember the different ways you can listen (with your ears and other senses, too!). Even under challenging conditions, as practitioners we can encourage ourselves to stay focussed and bring our best listening to each moment – for a better result for the images, and also the process.