Infographic BC Patient Safety and Quality Council
Graphic facilitation: patient journey mapping
“Let me tell you what it’s really like” – journey mapping
In 2017, the BCPSQC brought together over 120 health care providers, patients and organizational representatives for two journey mapping sessions. Trained facilitators, armed with post-it notes, asked peers and providers to explain the journey to access treatment. The result was hundreds of post-it notes with stories from the people most affected by this crisis.
For many organizations, those post-it notes would have been summarized into a word document. BCPSQC wanted to present this important life-saving information as easy-to-understand visuals.
This is where Drawing Change stepped in.
Elevate the humble post-it note
Our expertise is using graphic facilitation for systems change in collaboration with you. Drawing on our experience in thousands of meetings with organizations facing similar problems, Drawing Change and the four event facilitators took over a board room, laid out all the post-it notes, and then we dove in to make meaning. Sam sketched live, talking and incorporating the changes instantly. Using patient/peer journey mapping techniques, we integrated the metaphors and emotions that needed to be communicated in these diagrams – a rollercoaster; a life preserver. It’s personalized, less mechanical, and when we checked in, communities told us it was true to their experiences. Together, we’re elevating the post-it notes into a compelling picture to help all partners address these barriers and make it easier for people to get the help they need.
Saving you 300 emails. And creating buy-in.
With graphic facilitation in small groups, we start with a blank page and the work is drafted by the time we leave the room. We like to say it saves about 300 emails. It’s the perfect solution for interprofessional teams and collaboration. Afterwards, we often take the drafts home to redraw them for a polished result. Governance documents, systems diagrams, and other complex models are made clear.
The next time you need important input, are debriefing a small group, doing a patient journey mapping process – or imagining something big – ask us how a visual process can make it even more meaningful.