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listening for diversity

Listening for Diversity – share your tips with visual practitioners

Visual practitioners, what techniques do you use to Listen for Diversity?
Do you have a tip about how you work? Interested in seeing one of your tips spread wider?

Take this 2-question survey!

listening for diversity

I’m hosting a session called Listening for Diversity at the 2017 International Forum of Visual Practitioners conference this June. I’m excited to hear from as many graphic recorders and graphic facilitators as possible about this topic – so if you are not headed to IFVP 2017 I also want to hear your tips.

You’re invited to participate in three ways:

  1. Spend 5 – 10 minutes on this survey (click the link)
  2. Be interviewed in a short video (1-2 minutes – click the link to sign up)
  3. Participate in a 10-12 person fishbowl discussion about diversity during the workshop, or NOMINATE someone (click the link to sign up)

I’ll compile everyone’s contributions and share them back to the field afterwards. You’ll get to hear what other practitioners are doing, and what is the learning edge for what is coming next. Answers will be edited for length.

Thanks again, and any questions can come to me at sam@drawingchange.com. Survey closes May 8th.

Take the 2-question survey

graphic facilitation drawing with diversity picture of sam bradd holding up a post it note with an iceberg on it Not ready to click to the survey yet? need to know more?

Picture an iceberg – what we draw is only what’s on the surface. We can support diversity in our drawings, and there’s also an opportunity to go even deeper.

I’m curious about questions/ideas such as:
– “When I find myself in an unfamiliar context, I get ready and find resources to help me by…”
– “I didn’t know how to draw xyz, and I learned that drawing xyz this way is important because …”
– “The power of the pen is also about what is unsaid – and I listen for … ”
– “I am a member of this ______ group, and I wish other practitioners would draw ME as ….”
– “I mentor someone with lived experience to co-graphic record with me in specific communities. Has anyone else done this, and what did you notice?”

What’s the first thing that comes to mind? Will it help someone else? Share it here:

That’s right, here’s the 5 minute, 2-question survey!

Thanks in advance!

——

About me:

I’m Sam Bradd from Drawing Change. I’m interested in how reflection and diversity can help us deepen our work. In 2016 I launched and co-edited the book Drawn Together Through Visual Practice with Brandy Agerbeck, Kelvy Bird and Jennifer Shepherd, and I wrote about working with cultural safety while working with Indigenous communities. This year Jennifer Shepherd and I are launching a new (free!) tool about reflection. I’m a graphic facilitator based in Vancouver, Canada and collaborate with communities working towards a more just, inclusive, and diverse world.

Sophia Liang from Graphic Footprints and I are also teaching a pre-conference class called “Towards Mastery” at this year’s IFVP conference, for participants with at least 3+ years experience. Spots are filling up and you can sign up here: http://2017.ifvp.org/agenda/. See you there! master class - graphic facilitation class 2017 with IFVP

 

master class - graphic facilitation class 2017 with IFVP

Graphic Facilitation Class – teaching Towards Mastery

Take a graphic facilitation master class this summer!
Sophia Liang (Graphic Footprints) and I (Drawing Change) are teaching a Graphic Facilitation class in June for practitioners with 3+ years’ experience. It’s part of the pre-conferences for the 22nd International Forum of Visual Practitioners gathering, this year in Georgia, USA.
If you have 3-5 years of experience – we invite you to join us.
And, there’s a fantastic list of professional development opportunities during the pre-conference – including lettering, building 3-D displays, becoming a FUNdamental facilitator, and more. Hard to pick just one!
Graphic Facilitation Workshop Description: Towards Mastery
This workshop is focused on emerging visual practitioners with 3-5 years experience to advance their core visual skills and deepen their business development knowledge. Our accelerated workshop (evening + 1 day session) is tailored to meet participant’s goals and is set in a highly participatory, peer-based learning environment. Passionate about continuous improvement and learning, Sophia and Sam will bring different facilitation techniques, a balance of theory and practice, and new tools to take your career to the next level.
A prequalifying survey is required to determine eligibility for the workshop. If you’re just starting out, we’d recommend the IFVP signature workshop GR 101 (Graphic Recording 101) instead.
When: June 19th5:00 pm to 9:00 pm and June 20th9:00 am to 5:00 pm (we’re having dinner the night before, together) 
Where: Decatur/ Atlanta, Georgia USA
Why: annual IFVP conference is a don’t miss-event!
master class - graphic facilitation class 2017 with IFVP
graphic recording vancouver sam bradd what is graphic recording

Marketing Visual Facilitation – with the IAF

From the March edition of the Global Flipchart with the International Association of Facilitators

graphic recording vancouver sam bradd what is graphic recordingSometimes I’ll get a call from a client who says: “I don’t know what you do, but I’m told that I need you.” And it’s true. You might not know that you need graphic facilitation, just like you didn’t know you were hungry until you had a snack.

But those same clients will stand next to my images during the meeting and say – “yes, that’s exactly what I meant.”

Graphic recorders and facilitators listen deeply, and record what is said using text and pictures. Drawing out ideas live helps groups break through their existing paradigms and see connections. We create images that help groups learn together, connect, and lead.

Marketing what we do

marketing visual facilitation examples
Above: I facilitated and drew this during a World Cafe of 100 people

Marketing graphic facilitation is often really easy: a picture is worth a thousand words. We have challenges in our marketing, too. We get asked: “Are you an artist? Will you come draw my wedding?” or “Do you doodle for a living?” No, not really. We’re not artists inventing images or doodling without purpose – we are skilled consultants where every mark is meaningful. We’re there to help groups tap into their hidden wisdom, by making it visible. And that’s a tricky thing to market.

On the plus side, it’s easy to share images on social media (when not confidential) and add to a conversation in real-time online. I market my graphic facilitation and graphic recording services by having great meetings. Participants experience the impact that visuals make in meetings of two people to 900 plus.

Graphic facilitation makes a difference for groups because it:

  • Synthesizes large amounts of information clearly
  • Helps with memory retention during the meeting
  • Is a tool for reflection at strategic points
  • Starts conversation at breaks and on social media
  • Keeps the conversation going afterwards, because there’s an engaging summary to share.

How clients use these images

The images created through graphic facilitation and graphic recording will continue to create an impact long after the events and meetings are over. Clients make use of these images in a number of ways:

example of marketing visual facilitation
  • Following up with participants
  • Reminding staff of goals and plans
  • Adding a visual punch to reports and newsletters
  • Displaying them in gathering spaces for everyone to enjoy.

Marketing joint services

Graphic facilitators and non-visual facilitators can be great partners. Together, you can provide better value for the client than either partner could do alone. Personally, I’m interested in using graphic facilitation to help groups think through problems. Here are some ways to pair up with a graphic facilitator or graphic recorder.

  1. Do you need to facilitate a company vision? Bring in a graphic recorder to help the group think differently. What if the room was surrounded by brightly coloured visuals that inspired participants to see what was possible?
  2. Do you need to engage the public at an open house, and you’re deeply bored of post-it note exercises? What if your team had a graphic facilitator, to ask questions of the passerby and draw out ideas, so people could see they had been heard?
  3. Do you have a 200-page report of the new strategic plan you facilitated for three months? You need an eye-catching graphic that summarizes the report on one page.
  4. Are you working with vulnerable communities? Graphic facilitation can map out someone’s personal story (such as experiences with homelessness), and it can recognize and validate their experiences. Graphic facilitation can synthesise a lot of information, but it can also help us lead with our hearts and tap into something deeper.

Finding a great fit

Graphic facilitators and graphic recorders are often asked to recommend a great facilitator and vice versa. Both parties want a good fit, and it’s not always about location. Clarify roles and approaches.

When hiring graphic facilitators to work with you, does the group need someone with “outside ears” to listen for plain language and clarity, or is it better to have a subject matter expert who will understand the nuances? Our professional association is IFVP.org and there you can find practitioners worldwide using the handy map directory.

Different approaches to marketing in the visual field

example of marketing visual facilitation
visual facilitation

Like non-visual facilitators, there are practitioners in many places. Most are solo practitioners or consultants, and some are facilitators with full-time jobs who also use graphic facilitation tools in their jobs.

Some practitioners rely on word-of-mouth, some people bid on RFPs and some lead with facilitation and then bring in visuals in many aspects of their practice (pre-drawing timelines, using templates for group work, Visual Explorer Cards, etc).

I love that feeling when I leave a great meeting. People are fired up from the inside out. They feel heard, and they’re truly communicating. Bring visuals – and snacks! – to your meeting to make this happen.

* * * * * * * *

Thanks to Monique Walsh at the IAF and The Global Flipchart who reached out to me. The Global Flipchart is IAF’s quarterly magazine about the power of facilitation – made by members, for members. Contact the editorial team by email: globalflipchart@iaf-world.org

* * * * * * * *

More from me online: How to use graphic facilitation visuals after a meeting, and see my new book at www.visualpracticebook.com

2016 Wrap-Up: Graphic Recorders Reflect on Human Nature and Communication

I was recently asked a great question by !Kona: “When you think of all the conversations where you are present as a graphic recording witness, do you have any current large scale thoughts about human nature, communication, or wants and desires?” As graphic recorders and graphic facilitators, we’re privileged to work in fascinating sessions, but it’s often behind closed doors.

So, I asked a dozen of my visual practitioner colleagues for their insights:

What did you notice about human nature or communication in 2016?

We agree that we’re headed into a VUCA world – characterized by Volatility, Uncertainty, Complexity, and Ambiguity. Responses to VUCA can include authenticity, anxiety and change, clarity, and being good to each other. Here’s 12 insights into what we noticed.


AUTHENTIC CONVERSATIONS

OLYMPUS DIGITAL CAMERA

Credit: Innah Wulandari, Flickr

“I recently worked with a struggling board intent on setting new cultural norms to be more effective. Several members were new, and the board chair was hoping to build a more “leader full” organization, in preparation for succession. One thing was clear:

this group needed to have honest conversations.

Through a couple of walking talks in alternating groups of three, members were asked to discuss “What expectations do team members have of each other – what is important?” and then “What do you think we should be able to count on from one another?” We walked in one direction with the first question and walked back with the second. We debriefed both conversations in our session space with members highlighting themes and epiphanies. Success for this team came back to being seen, to building trust, and to naming and committing to certain actions and expectations – raising the standard, so to speak. They were empowered by these authentic conversations with each other, and now each feel seen and heard in a new way.”

– Stina Brown, Stina Brown.wordpress.com 


VUCA as a FRAMEWORK to UNDERSTAND ANXIETY and CHANGE

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“Clearly the patterns are out in the wider world. In your invitation to answer, you hit on the two biggest themes in my work this year:

1. There is no doubt now we are in a VUCA world.
2. We strive to feel we have a voice and we seek connection and understanding.

I have heard the term VUCA come up explicitly as a framework to understand the anxiety and change we’re all navigating. In other events, volatility, uncertainty, complexity and ambiguity were certainly described, if not named. When the concept of VUCA is shared, I sense the relief in the room of “Oh, I’m not alone in feeling anxious.”

While a VUCA world may feel abstract and insurmountable and abstract, participants are describing the antidote: having a voice, listening and connecting with each other. The individual, human scale of life and how we use our own voice, empower others to find and use their voice and listen to each other.”

– Brandy Agerbeck, Loosetooth.com


GENUINE UNDERSTANDING

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Credit: Andy Arthur, Flickr

“Themes I’ve noticed around communication are (1) the need to understand people on a deeper level… to identify our needs/talents/perspectives and how it all interconnects into the bigger picture; and (2) that this understanding needs to be genuine. These are themes I heard echoed across the board at meetings – from rural community planning to large tech conferences.

Being able to better understand each other means communicating clearly and precisely. Corporate and government “speak” is being trimmed away for real conversations. Where it was once considered professional to use formal corporate language or meeting design, there’s a realization that such language and approaches only serves the small few who work with it. It’s no less professional or serious to communicate in a way that is clear, precise, and most of all, engaging.

Visual communication is gradually replacing text-based communication because it’s more effective at clearly and precisely communicating an idea and connecting with the viewer on a genuine level. We’re seeing it in everything from emoticons in texting, to organizations placing greater value on infographics, graphic recording, animations, etc. Visuals explain ideas more quickly, and most importantly, the emotion behind the idea. It’s a human way of communicating.

Meetings are also evolving — there’s a recognition that integrating new ways of hosting a meeting, such as integrating play, humour, and the environment of the meeting (windows! fresh air!), are all incredibly valuable to initiating deeper conversations and connections. These things are often seen as “fluff” and “childish” but, similar to the shift to using visuals and less corporate speak, this is how we can understand and connect to one another on a deeper level. The “soft stuff” is the real catalyst for change.”

– Tanya Gadsby, Drawing Out Ideas

 


CLARITY

emerging-future

“Like Anthony, I’ve also noticed a focus on “how do we prepare for a future we can’t predict?” in the conversations I’ve graphically recorded this year. We never could predict the future, but it’s become almost impossible to predict what will happen next week, let alone in two, or ten years. A VUCA world indeed, filled with disruptive forces – technological, political, social – that change the game at every turn. While I hear a lot of anxiety about the first half of VUCA (Volatility and Uncertainty), there is less understanding of how to deal with the second half – Complexity and Ambiguity – because we tend to focus on “solving problems” rather than address messy systems. We need to spend more time on C and A, in order to navigate the V and U.

For instance, I have been thinking a lot about the need for clarity in our complex, ambiguous, and often highly abstract world. We’ve all been in meetings where people talk enthusiastically about things like leadership, sustainability, accountability, innovation, engagement, and so on. But what do they mean? My idea of leadership might be radically different from yours; while a government official’s idea of engagement might be at odds with that of a disability activist.

We operate daily, at a level of abstraction that goes unquestioned, because we don’t see how subjective these terms are, and how open they are to different interpretations.

This lack of clarity leads to confusion and makes us ineffective. If we don’t have a shared understanding of sustainability, for example, how will we ever get there? At a more sinister level, lack of clarity can be downright dangerous. The American public just elected a president who ran on the biggest abstraction of all: “Make America Great Again” – a phrase that probably means something different to different people. What happens when someone who translates it as “Make America White Again” comes into contact with someone who envisions a “great” America as welcoming diversity and inclusion? We’re already seeing the fallout from that.

So I’m making it my mission as a graphic facilitator to put myself in service of clarity. I will be pushing people, at meetings I work in, to go beyond their abstractions. I will ask questions like: What does that concept look like on the ground? How does it play out in action? How would you describe it to someone outside this room? In this small way, we can help bring fuzzy thinking into clearer focus, thereby helping those with good intentions to be more effective in their actions – and reducing the power of those with questionable intentions by exposing them for what they are.”

– Avril Orloff, outsidethelines.ca

 


INVITATION

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“In 2016 I’ve been drawing mostly in three different environments – with people with disabilities on how leadership works for them in their lives, groups and communities, teaching in Douglas College’s Disability and Community Studies faculty, and supporting non-profits in organizational development. Much of this has been with my colleague, Liz Etmanski.

The “big thought” that seems to connect these events is the clarity of invitation that we support.

Someone is saying: I want you to be here, I want to know what you think, I want to know what matters to you, and so do we all. Really.

Drawing people’s conversations “speaks” this as an action (it’s too easy to just say it, and people have heard it to death). With Liz as a co-graphic facilitator, it’s as if those groups and spaces have been waiting for someone like her to enter those rooms: I do want you to be here, I do want to know what you think, I do want to know what matters to you… and so do we all. Often she is the only person with a disability in the room, playing a facilitative role they have not witnessed a person with a disability playing before. I try to explain what I’m thinking about this to Liz and she listens as carefully as she always does and says, “Well, we already knew that.” “What did we know?” “That.” She goes back to drawing. One day I will know what she means. Then, later that day as we draw someone comes up, obviously surprised at her presence, and asks, “Do you have Down Syndrome?” I tense up, defensive on her behalf, but she just leans in and gently says, “A lot of people say that to me, but I prefer the term ‘artist.’” She beams. They beam. We continue on course, drawing, coming together to fill each other with light. That’s what she means.” 

– Aaron Johnannes, https://imagineacircle.com/

 


BE GOOD TO EACH OTHER

compassion

It seems to me that virtually every dialogue leads back to some very basic human needs/wants. Human nature doesn’t change so much as the context within which we live does. It’s said that we live in a VUCA world, a “post truth era”, a time when communication is instant, constant, and social. The internet serves as a representation of, or a window into our collective intelligence/consciousness. It’s now easy to witness on the web how the context within which we live is changing our beliefs and behaviors. For example, an academic in my meeting last week cited a recent study of young adults, the majority of which responded that democracy is “not that important to my life.”

WOW.

Last week, I also mapped a dialogue with 7 street people who talked about how they had benefited from certain programs. This was perhaps the most beautiful conversation I’ve ever mapped because the truths they surfaced are so simple.

Human nature leads us back to the same desires. We all:

  • Need a sense of safety
  • Need a sense of belonging, hope and connection
  • Want to have dignity and be treated with respect
  • Want to feel special, valued, unique
  • Want to have a voice
  • Depend on each other for love, kindness and compassion

Regardless of where the world is now, or where it goes, regardless of whether you express it on the internet, in Arabic, or in braille, we all possess one great power – that’s the ability to be good to each other in recognition of our interconnectedness.

– LIsa Arora, Get The Picture


FORECASTING and FUTURE LISTENING

img_9795-by-anthony-weeks
image by Anthony Weeks

When I think of the work and the conversations I’ve been a part of this year, many have focused on future thinking and forecasting. Part of thinking about the future is “looking back to look forward.” How does history inform our view of the future? Are we attentive listeners to the past? Are we willing to learn from history in order to shape more humane and collaborative futures? What do artifacts and relics tell us about the futures we might shape?

I took this photo of a rusted-out, abandoned pay phone when I was in the rural Midwest in August 2016. I wasn’t particularly nostalgic for pay phones. However, the image did make me think about technology and the notion of “progress.” We shape technology, but our technologies also shape us.

In an “always on, always connected” world where we are ostensibly never lost, never offline, and never lacking in tools that enable us to connect anytime anywhere, what have we forgotten about a time when a roadside pay phone was our only portal to connectivity? What do we miss?

I miss the intentionality of finding a pay phone to make a call, of asking myself “who do I NEED to call right now?” I miss the preparedness that comes with remembering actual phone numbers and carrying enough change. I miss the resourcefulness we needed when our options weren’t as plentiful and when we were required to rely on amenities in physical space.

It’s easy to celebrate technology as a godsend. It’s easy to remember times as the “bad old days” when we didn’t have modern technologies. I’m more interested in remembering how we managed without such wondrous and advanced technologies. Nostalgia is useful when we are humble about “progress” and realize that limitations often forced us to make thoughtful choices.

If you had a pocketful of change and one pay phone in the middle of nowhere, who would you call? That’s when you become keenly aware of who and what is important.

– Anthony Weeks, anthony.weeks@gmail.com


BELONGING

image by Kelvy Bird

“We have a longing to belong and know our place in the seeming order of things. Whether to exist in the context of family or tribe, find meaning in our work, or be at one in the natural world – our species seem at a loss when upended, uprooted. Survival instinct kicks in as the reactionary limbic system comes online, and thoughtful exchange seems harder to access, even though connection is one of the most basic human instincts. We open and close, like morning glories on a vine, with light and dark.

Our challenge now, in these unsteady times, is to find new muscles of resiliency to greet others, ourselves, and the planet with the kind of welcome embrace we, ourselves, would want.

This is primal, elemental, to our evolution.”

– Kelvy Bird, kelvybird.com

 


HUNGRY for CONNECTION

caelie-frampton-photo-hockey-for-nevada

Photo by Caelie Frampton

“I’ve been stewing today on a comment Tom Friedman made during an interview about his new book, Thank You For Being Late, that relates to your observation.

He said because of the increasing isolation that’s ironically created by everyone being digitally connected and the pace of acceleration, there will be a growth of jobs in the future that are all about creating community and togetherness. He gave the example of paint by numbers parties for groups that are happening (is this just in San Francisco?) where people get together and drink wine and paint a preprinted canvas. A little bit silly, but the point was that people are hungry and will become more hungry for opportunities to be together and in community face to face.

I certainly feel this hunger with the groups I work with – the hunger to anchor to one conversation, to be together, to be allowed to connect. As things speed up, people need to slow down and be given space and permission to do that.”

– Nevada Lane, Lane Change Consulting


LONGING for CERTAINTY in UNCERTAIN TIMES

caelie-frampton-photo

Photo by Caelie Frampton

“I hear and see uncertainty and also a collective longing for certainty, even if it’s simply a collective agreement that there is none. I see deep organizational inquiry, with a focus on individuals and relationships, and on the psychology of belonging, the value of culture, and the importance of building, nurturing and sustaining the systems that enable people to work with and for one another on a day-to-day basis. There’s also an awareness of the tenuousness of our lives, and that the ground beneath our feet might give way at any moment. People are looking around, and in most instances, really seeing (or at least trying to) the people in their organizations and their communities as extensions of themselves. There is a shadow here. The opposite is happening as well – and this tension is visible on a national scale in countries all over the world.

There has been more emphasis on the value of Trust this year than in the past. How do we gain it, hold it, and sustain it? Responsibility has also come up – responsibility to and for each other, our communities, our organizations – as well as, the critical need for increased experimentation. These things all feel deeply interwoven.

I continue to see a shift in the way people understand both themselves and their teams/organizations – increasingly thinking in terms of elastic and dynamic ecosystems. On the shadow side, I see people grasping at old structures and supports, out of misplaced hope and/or desperation. Some still believe that the boat we rode in on will weather the storm.”

– Sita Magnuson, dpict


Talking with, and not at, each other

photo caelie frampton
photo caelie frampton
“What I noticed about communication and human nature is… 
1. People meet more and more to talk with each other, not at each other. They appreciate seeing what emerges from the whole and the potential for others to do good.
2. People ask for help to make concepts simple enough to understand and help others notice where to start taking action.
3. People are being told to innovate, and the people doing the telling often resist using their own power to change the structures and systems that hold the current ways in place.
4. People need freedom to express themselves, be seen, and contribute. They acknowledge that others do, too, and they are motivated by anger, injustice, and exclusion to  to change things so others feel a sense of belonging to community and are empowered to contribute.
5. People also feel afraid to look at or change their own behaviour, beliefs, assumptions, and language to bring about the changes they seek for society. See #3 above.
Essentially, what I noticed is people value freedom, community, and contribution for themselves and others. They are getting smarter at seeing, understanding, and communicating big picture context and concepts and where work needs to be done. Where they need a little help is in the everyday acts of human nature, embracing the courage and will to bring about the changes they seek.
If I stop noticing here, I may reinforce the very thing I’m pointing at, perhaps with a little judgment thrown in, too. If what I am noticing in meetings reflects a global request for others to change, then it is also an invitation to witness my Self and lead with heart from here.”
Jennifer Shepherd, Living Tapestries

Belonging and Land

Elwah Dam Removal in WA
Elwah Dam Removal in WA, photo Caelie Frampton

Over the past few months, I’ve noticed that whether it is an international meeting, a government meeting, or a grassroots gathering, people are looking for three things: community, increased capacity, and better communication. As a graphic recorder and facilitator, I try to tune my listening into those things. And recently I’ve noticed that there is a deeper, spiritual level: it is also about belonging, and our connection or disconnection to the land.

Understanding the values belonging and the land can help us make decisions, and inform how we treat each other. When I get stuck, or need guidance, I can ask myself: is this a step towards more belonging? Is this a step towards healing the land?

Land and belonging shows up everywhere. The One Health model in international public health makes these connections and conflicts clear – humans, animals and the environment are interdependent. Land and belonging were also key themes at an Indigenous youth life promotion (suicide prevention) international gathering. Youth named that their healing came from being reconnected to culture, and being with elders out on the land learning traditional ways. At a session in a big city, social service agencies were struggling to support isolated, frail seniors who have worse health outcomes. We can treat it as a health problem – or a community problem: how do soaring housing costs impact lower income seniors to move out, or to not feel welcome in their own, changing neighbourhoods? And belonging and land collide where I live on the unceded Indigneous territories of the Musqueam, Squamish and Tsleil-Waututh: What types of resource extraction projects can happen here underneath the unceded city and who decides? Who are your leaders and whose voices do you privilege? On whose land are you working?

The work that I do helps me see how all our issues are deeply connected. What will help is when we strive towards belonging, and also healing – ourselves and the land. 

– Sam Bradd, www.drawingchange.com

 


DON’T OVERCOMPLICATE

photo by caelie frampton

“I agree wholeheartedly with Lisa’s points, particularly on people wanting to feel respected and heard. What I’ve noticed across meetings is that often people talk around these core human values, without explicitly saying “Let’s treat each other with more respect. How can we do that…?”.  Or they overcomplicate things by talking about how processes, policies, or technology could improve the situation.

I’ll share a story that I heard last week.

It was an all-day meeting with a group of government bureaucrats. The theme of the day was how new technologies, particularly, big data was essential to adapting to the future. The presenter was an external expert; young, tech-saavy, hipster-type. He described a problem an insurance company was having with customer complaints. Their claims costs were skyrocketing because of a steady increase of claimants lawyering up, thus increasing the cost of the claims. They wanted to know what was going on, why were claimants lawyering up? Under what circumstances were they not? So they took a huge data set of phone recordings and analyzed them with an algorithm to identify the factors that caused claimants to lawyer up. The conclusion: service agents who treated claimants on the first phone call nicely, with respect, and shared concern for their situation tended NOT to lawyer up.

At this point, my take-home thought was, “Wow, this is a great conclusion, but kind of a no brainer”. The presenter’s take-home message was “This is the power of big data! Big data can help us understand what kind of employee we should be hiring to speak to claimants”.

So sometimes I see people overcomplicate things. They overthink things with their head, and overlook the importance of thinking with your heart – which is really what makes the difference between technology and humans. Robotics and AI and big data can all do things faster, better, bigger than us, but if it’s to improve human happiness/success/satisfaction, considerations of the heart are vital.”

Yolanda Liman, Drawing it Out 

Graphic Recording is truly global

In 2016, I saw the power of graphic recording and graphic facilitation around the world first-hand. Visuals help people connect, find belonging, and work on urgent problems. And visuals are now a global approach.

In Tanzania, I worked for three days in a tent with zoonotic disease researchers:

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graphic recording one health tanzania zoonoses sam bradd

And it was a good thing I learned a lot about rabies and One Health, because the OIE (World Organization for Animal Health) invited me for graphic recording in Bangkok, Thailand for a conference on veterinarian education:

OIE Conference on Veterinarian Education graphic recording sam bradd

The visuals at the conference, with 180 delegates from 90 countries, were a huge hit on social media and online afterwards. Thailand was stunning (and delicious):
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I returned to Geneva to work with the World Health Organization for a second time, this time about Yellow Fever. 

world health organization graphic recording sam bradd geneva

The urgent discussion was so inspiring, that I gladly donated a custom graphic recording illustration to the Global Health and Diplomacy magazine on a related topic.

global health and security graphic recording global health and diplomacy magazine image sam bradd

And then joined the OIE for the 4th Annual conference on animal welfare in Guadalajara, Mexico.

“After three days of fruitful discussions, the 430 participants of the 4th OIE Global Conference on Animal welfare representing more than 100 countries have endorsed a range of recommendations:”

http://www.oie.int/en/for-the-media/press-releases/2016/4th-oie-global-conference-on-animal-welfare/

graphic recording images OIE  OIE-Animal-Welfare-Draft-Recommendations

We wanted these graphic recording posters to stand out from the June session, so I created a different icon for each session:

graphic recording one health sam bradd one welfare

Not the usual weather for me at Christmas!

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It’s a true privilege to be able to go where I’m needed. I also spent a lot of time this year working closely with Indigenous organizations across Turtle Island. From Tl’etinqox territories to Fort William First Nation, I heard and visualized stories of resilience, wellness, economic development, and reconciliation in the justice system.

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As a white person working with Indigenous communities, working in partnership and capacity building is important to me, and so I’m teaching and mentoring this year.  Read more about my approach to visuals using cultural safety in this 4-part blog series, in our book on Visual Practice.

graphic recording graphic facilitation book drawn together through visual practice sam bradd brandy agerbeck kelvy bird and jennifer shepherd

And speaking of our new book – it’s out in the world now! We’ve shipped it to all sorts of far-flung places, which is exciting, and it’s started many conversations which is even more exciting. With 27 chapters and 25 contributors, it was a great opportunity to gather with colleagues online and in person, advance the graphic facilitation field, and spread visual thinking even further.

This new global collaboration by Gestalten on graphic recording looks fantastic:

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Visuals help people tap into their creativity, too. People email me photos of the first time they drew during a work meeting from halfway around the world, and also share their students’ projects (thank you twitter). I love seeing what inspires you.

Can’t wait to see what 2017 brings for our visual practitioner community!

 

graphic recording STEM Tanmay Bakshhi keynote sam bradd

DisruptED supports STEM education

If you’re interested in STEM (science, technology, engineering and math) in education – there was something at the DisruptED conference for you. Organizers called DisruptED, “a mashing together of technology and education that shed new light on a vibrant, exciting emerging industry.”

Here’s the full program of speakers, and you can download all the images from DisruptED.

DisruptED used graphic recording to showcase new STEM ideas. And here’s my “aha” moment: I heard how STEM is becoming STEAM – where the “A” means Art. Why connect STEM to art? Because it’s a fun way to explain technology and science. Art could mean building a videogame to learn coding, or building models to learn engineering, or writing music based on math equations. I encourage students of all ages to use drawing skills to help them think through STEM problems. Drawing sketchnotes to study, making or reviewing graphic recordings is a perfect way to explain STEM and make it STEAM.

Here’s a sample of the keynotes:

disrupted-sidneyeve-matrix-webMy personal highlights included Sidneyeve Matrix (Queen’s School of Business Exec Ed Program) talking about trends in post secondary, and panelists sharing tools for Indigenous digital empowerment (including UMan’s famous ENGAP program).

graphic recording sam bradd technology and indigenous empowerment Wapaskwa school

Host and “tech evangelist” Marc Saltzman (it took me a moment to recognize his voice from Cineplex!) did a great job, and the UnConference helped all participants have the conversations they were dying to have. An UnConference uses “Open Space Technology” – a very simple way of organizing large numbers of people to have conversations that matter. 

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A other few best practices stood out – an all-female panel and young people were on stage to share their perspectives as students, too.

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Speaking of young people’s voices – check out this keynote by 13-year old coding genius Tanman Bakshi.

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Thanks DisruptED for a fantastic event, and advancing STEM in Manitoba.

 

Trans Care BC strategic vision graphic

Trans Care BC – Strategic Infographic & The Remedy

Here are some positive visuals to support gender-affirming health care. The first is a new visual strategic plan for Trans Care BC. These three small drawings tell a bigger story, and are the foundation to the infographic (designed by Karianne Blank).

Trans Care BC strategic vision graphic

Established in 2015 as a program of the Provincial Health Services Authority, Trans Care BC puts BC on the map as the first and only province in Canada to create a system to support transgender health. Trans Care BC provides important services and care to transgender and gender-diverse people across the province. These services are client-centered, ensure access to gender-affirming health care for all ages, and support community-building that ensures access to accurate information. They do this through implementation of international standards of care, use of evidence-based research, and sharing best practices. This model of care includes respecting the needs and perspectives of different cultures such as Two-Spirit people.

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In my illustrations, I focused on creating cheerfulness, and minimized the medical feelings as much as possible. In the first panel, I imagined a parent and teacher talking about how happy the student is to come to school, knowing they belong. In the second drawing, I wanted to create a positive encounter with a health care provider (who may also be part of the trans community, if the short haircut isn’t a good enough clue!). In this scene, there’s a trusted person taking notes for the patient, because allies are important. I wanted the focus to be the trans* woman talking, and not the doctor because trans women and two-spirit people are going to be the most affected by the compounding effects of poor health care. In the third drawing, the patient has successfully undergone a desired surgical intervention and is giving the thumbs-up sign: Trans Care BC is here to help navigate the medical system.

Coincidentally, while we were working on this strategic plan and other infographics for Trans Care BC, I was also drawing illustrations for the recently released queer and trans health anthology The Remedy (Arsenal Pulp, 2016), edited by Zena Sharman. It recently made the National Post’s best books of 2016 list (congrats Zena!).

Zena asked me to illustrate five case studies – truly unique examples of tools and resources that promote gender affirming care. There’s the Q Card program, Vancouver’s own Catherine White Holman Wellness Centre, a deck of affirmation cards, and more. Here’s a peek at the illustrations.

The Remedy is highly recommended for all the health practitioners in your life, and can be purchased at the following sites.

“To remedy means to heal, to cure, to set right, to make reparations.The Remedy invites writers and readers to imagine what we need to create healthy, resilient, and thriving LGBTQ communities.”

There’s still a long way to go for trans people to close the gaps in health equity, live as long as non-trans people, and be recognized and celebrated. Hearing the stories in The Remedy, and knowing Trans Care BC is here to navigate the health system – gives me much hope for a better future.

 

We Belong International Forum – with Michelle Buchholz

Today, I’m thrilled to bring you a guest post by emerging graphic recorder Michelle Buchholz (Wet’suwet’en). Michelle and I worked together at the recent event, We Belong International Forum on Life Promotion to Address Indigenous Suicide, held in Vancouver. She totally rocked it! Enjoy! – Sam

I was honoured to work at the We Belong forum from November 17-19, 2016 with Sam. The forum delved into the very serious question of how to address Indigenous suicide on an international and local scale. The forum was extraordinary as it brought together voices from all over the world, including, but not limited to, Australia, New Zealand, the United States, and South America. There was also an Indigenous youth panel and many talented and passionate Indigenous speakers and presenters.

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Sam and I at We Belong, November 2016.

My role as a graphic recorder at the event was to draw posters for the breakout sessions, capture the group reports, the youth panel presentation and Ryan McMahon’s keynote speech. I worked closely during the event with Sam (literally side by side) as he has been mentoring me this year to learn graphic facilitation techniques. This was my first experience drawing in front of an audience of approximately 300 people, yet with Sam’s guidance and coaching prior to the event I felt prepared and as they say in my home community, I was able to get ‘er done. As with any skill, the best way to prepare is to practice and then practice some more, while pulling inspiration from various styles of art that appeal to you.

My role as a graphic recorder at the event was to draw posters for the breakout sessions, capture the group reports, the youth panel presentation and Ryan McMahon’s keynote speech. I worked closely during the event with Sam (literally side by side) as he has been mentoring me this year to learn graphic facilitation techniques. This was my first experience drawing in front of an audience of approximately 300 people, yet with Sam’s guidance and coaching prior to the event I felt prepared and as they say in my home community, I was able to get ‘er done. As with any skill, the best way to prepare is to practice and then practice some more, while pulling inspiration from various styles of art that appeal to you.

I want to share a little about my background and my thoughts surrounding the importance of this event. My hometown is Smithers, BC and I am an Indigenous woman from the Wet’suwet’en First Nation. I share this because my family and many others in my home and urban communities have experienced the hardships of losing someone to suicide. Thus, I want to emphasize the importance of the people that are working towards promoting life and ending suicide in Indigenous communities. I also want to highlight the importance of graphic recording at events like ‘We Belong’ because graphic recorders not only capture key messages, but record emotions that were shared during the day as well as sentiments that may not be fully recognized in a final written report.

We Belong life promotion graphic recording by michelle buchholz

The images that were created by Sam and I can be shared widely with organizations, communities, and most importantly, with youth. The dissemination of information, presented in various ways is the key to making a message known. Finally, I believe that the ‘We Belong’ forum shows movement towards the call for reconciliation between Indigenous peoples and Canadian society. The partnerships that brought this event together and the relationships that were formed during this event show the true resilience of Indigenous communities and our willingness to be honest about the issues that affect us all. I truly was inspired during these three days and look forward to continuing along this journey in graphic facilitation.

 

Here is a sample of some of the images from We Belong that we made together:

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we belong indigenous life promotion forum graphic recording sam bradd michelle buchholz

we belong life promotion indigenous youth suicide event graphic recording by sam bradd and

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Sne kal yeh! Thank you for your attention!

Visual templates improve group work

This year, I noticed that visual templates help group work, and solve three key problems.

  1. Time pressure: We have to maximize the time together, because sometimes the hardest part is to get the right people in the room.
  2. Keeping people engaged: Good conversation is all about the question.
  3. And sharing insights: a comprehensive stand-up-and-report out format gets tiring fast – let’s capture more information visually to build on the knowledge in the room.

Pair visual templates with graphic recording

Visual templates pair perfectly with graphic recording. If you don’t have a graphic recorder, you can still use templates. You’ll still have an easy way to share information right after the meeting. It’s visual, it’s easy, and you’ll help facilitate at the tables with a fun, and focussed, approach.

Efficiency under time pressure

We only had less than one hour to articulate a vision for post-surgical care, with about 80 people, for the Doctors of BC.

The design solution: the facilitation team and I refined the right questions ahead of time, and I illustrated these oversized placemats. We handed them out to groups during the session, and they got to work right away, because the templates showed them what area needed to be done in sequence. After about 45 minutes, a member of their team brought 2-3 key insights on post-it notes over to my graphic recording area. I transferred their notes to my graphic recording, using the exact same layout (not pictured here). By copying the same layout in my graphic recording, it was easy for participants to see what ideas were in common and what were outliers. The report out was fast and painless, and gave the core leadership direction for next steps. Visual templates laid a strong foundation for us.

visual template for group work - graphic recording in health care

 

 keeping engagement high

CUPE National held a bilingual session about human rights at their 2015 national conference. The session was in the evening with presentations, videos and performances, and then small group work with the assembled delegates/human rights activists. Because they didn’t yet know each other at the tables, templates made a great design solution. The facilitation team and I came up with questions that reflected the presentations, and launched into the future with personal commitments. This balance of questions kept engagement high and people talking. (It’s nice to use art to talk about activism, too!) This session still needed a stand-up and report-back format with microphones at the end due to the size, and I drew their ideas into my graphic recording. This meant the report out at the microphone gave us a high-level summary, and we also had the detailed group ideas on the visual templates.

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photo josh berson

 

Sharing Insights

drawing change visual template for group work youth4Leaders

At Youth4Leaders in Williams Lake, the group work was an opportunity for youth to say what they wanted! The Summit was a high energy day full of inspiring speakers, cultural presentations, and youth voices. For this part, we created visual templates to help youth identify their personal inner gifts, what gifts they had to offer community, and other questions. The visual templates were printed on individual letter sized pages, and giant flip chart sized paper.

Everyone at the table was given pens. I noticed the large template size meant that each youth had a physical space to write – it helped to democratize participation and more than one table added their own drawings. In the two photos below you’ll see the youth at work. I coloured in a template of my own, so when we shared ideas in the room it was easy to listen and place the text into the right areas. (For the non-drawing facilitators out there, this is perfect for you!)

Stan Wesley at Youth4Leaders with graphic recording
MC Stan Wesley

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visual template for youth4leaders session

Sharing insights #2: Open Space / UnConference

The joy of Open Space technology or UnConferences is that everyone gets to have the conversation they want to have – and people are curious about what others said.

Design solution: use a simple, legal/tabloid sized handout to capture one or two key ideas.

Then, pick the best way to showcase the sheets. You can digitize the handouts on twitter/online so others can read the notes, put them into a report, or give them to a graphic recorder to draw up.

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After their conversations, the groups brought me these small sheets. Then I drew them up into one large graphic, like this quick cel phone photo from DisruptED16. The trick with this type of harvest/capture is that you have to work very quickly.

disruptED unconference

At another UnConference/ Open Space, the group asked me to draw up a template just using an ordinary Sharpie. My favourite part was they asked for a section called “haiku”.

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To answer the question, “what do you want to bring back to the whole room” – participants were asked to write a haiku (poem of 5, 7, then 5 syllables.). Why not! Why can’t a report out be fun? Instead of transcribing the haikus, I decided to create illustrations inspired by the poems and add just enough text to honour the intent.

Free download of a visual template for you

Ready to start? You can call them worksheets, visual templates, handouts – whatever works for you. I called this one a Creativity Planner and you can download it here for free. One of the fun things of my jo is that people send me photos of using it in action. I’ve seen groups use this Creativity Planner to design a marketing/communications campaign – and also artists using it to plan their next graphic novel. Tip: Just scale up the post it notes to a bigger size if you’re working with a group.

Here’s my challenge to you:

If you enjoy filling in templates, then the next step is to ask groups to design their own templates. Groups can decide if the template should use a metaphor, for example. Or, use them as a tool to engage before a meeting – for example, managers can ask staff to create them as a way of play with the content on a deeper level. You will be surprised at the creativity – and subsequent buy-in- that can emerge.

How do you use visual templates?

Graphic recording, flipbook, and video for VYPER

It was a great honour to team up with Valley Youth Partnership for Engagement and Respect (VYPER) – a critically needed youth-adult collaborative project that ran from 2014 to 2016, across the Fraser Health region of BC.

Their mission was to create a community where all youth are healthy, sage, engaged, have meaningful opportunities, and feel like they belong. The project’s aim was to help reduce stigma around mental health and substance use issues, and shows that young people are capable of being active participants in decision-making and contributing to the success of community members.

The Drawing Change team collaborated with the folks at VYPER on a number of projects:

  • live graphic recordings performed at the VYPERence conference so we could validate and capture youth voices in their own words;
  • focus group program evaluations with graphic recording so we could gather input from service providers in a visually useful way,
  • Dozens of quick illustrations that we made into a printed flip-book,
  • then the same illustrations turned into videos with the help of Daniel Ugsang at VYPER.

Sam’s Graphic Recording

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A sample of Tiare’s Graphic Recordings

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These live recordings show how VYPER focus on empowering youth through meaningful collaboration and consultation. For more on the final outcome of the project, see the resilience report here.

Here’s the flipbook! Tiaré Lani Kela Jung made these iconic images to make “adult youth partnerships” look as awesome as they really are.

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